Solving IT Talent Gaps to Keep Public Services Moving
Industry
Government
Region
United States (Nebraska)
Key Results
Weeks Instead of Months
Essential IT roles filled rapidly, cutting hiring timelines dramatically
100 % SLA Adherence
Projects delivered on time and within agreed service levels
Zero Service Backlog
Cleared accumulated internal and resident service tickets
Stabilized Workforce
Sustained staffing levels to meet increasing service demand
The Challenge
Nebraska’s agencies were experiencing high employee turnover, creating gaps that threatened project continuity and departmental operations. Specialized IT talent was scarce, yet procurement rules required positions be filled quickly without violating protocols. This combination of demand and constraints made it difficult to staff essential roles.
Our Solution
A hybrid staffing strategy blended onsite and remote specialists across ERP systems, database administration, application development and business analysis. A dedicated account manager oversaw onboarding to ensure roles were filled quickly and SLA requirements were met. This approach provided the right expertise while maintaining compliance with procurement processes.
Results & Impact
- Rapid Hiring: Critical positions were staffed within weeks, not months, enabling departments to maintain momentum on IT projects.
- Improved Compliance: Adherence to service‑level agreements increased, resulting in more consistent project delivery across departments.
- Cleared Backlog: With sufficient staff, agencies reduced the backlog of internal and citizen service requests, leading to faster response times.
- Resident Benefit: Proper staffing meant residents faced shorter wait times and uninterrupted access to state services, improving overall satisfaction.
"Finding skilled IT professionals quickly was vital to keeping our projects on schedule. Thanks to a streamlined hiring approach, we filled key roles in weeks and have seen marked improvements in project delivery and citizen service."
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